Terms of purchase
Terms of purchase
Registration
When ordering for the first time, you must register as a customer at Kunnskap.no . Our customer register is confidential, and we do not disclose information about customers to others.
Price
CyberBook AS reserves the right to make any printing errors in the online store. License prices are stated excl. VAT and incl. VAT. There is no VAT on books and binders.
Invoice
Schools that order goods in the online store will be sent an invoice. School agreements/municipal agreements/county agreements automatically run each year based on the order date unless there is a written termination. The termination deadline is three months before automatic renewal.
Private customers pay in cash with a credit card.
School agreement/municipal agreement/county agreement
With a school agreement/municipal agreement/county agreement, students and teachers have access to the learning material at home and at school. The licenses are automatically renewed each year based on the order date unless there is a written termination. The termination deadline is three months before the new period starts. The licenses are linked to the number of users and not individuals. This means that if students leave, other students can take over the license during the license period.
Annual price adjustment:
School/municipal/county agreements can be annually price-regulated/adjusted according to the consumer price index .
Delivery
When ordering a license, Kunnskap.no will send a welcome letter with a username and password to the email address provided in the online store within five business days.
Books are delivered with a trackable "Door to Door Package". Normal delivery time is 3-5 business days. It is only possible to order books for delivery in Norway.
Legal regulations
Purchases from CyberBook AS are covered by current rules for trade. Here we present a review of key rights prepared by the Norwegian Consumer Ombudsman regarding consumer trade on the internet.
RIGHT OF CANCELLATION - Right of Cancellation Act of 21 December No. 105 2000
The consumer may withdraw from the agreement without giving any reason within 14 days after the seller has fulfilled his information obligation in accordance with the Right of Withdrawal Act and the goods and the withdrawal form have been received. If the seller does not fulfill his information obligation, for example, fails to hand over the mandatory withdrawal form at the latest upon delivery of the goods, the deadline is extended to three months.
The consumer must notify the seller if the right of withdrawal is exercised. The deadline is considered to have been met if the notification is sent within the deadline. There are no formal requirements for the notification, but it should be in writing for evidentiary reasons.
If the conditions for the right of withdrawal are met, the seller is obliged to refund all actual costs charged to the consumer. However, the consumer must bear the return costs, unless the seller has breached the agreement or the seller has delivered a replacement product in accordance with the agreement because the ordered product was not available.
COMPLAINT - Sales Act of 13 May No. 27 1988
If the received goods are defective or have defects, the buyer may, under certain conditions, assert a number of rights to remedy defects (e.g. withholding the purchase price, correction, redelivery, price reduction, cancellation and compensation) under the Purchase Act, cf. Sections 30 et seq. of the Danish Sales Act. However, this requires that the buyer reacts within certain deadlines. Notification must be given to the seller within a reasonable time after the buyer discovered or should have discovered the defect. There are no formal requirements for complaints, but for evidentiary reasons, the notification should be given in writing. It should be clear from the notification (complaint) which rights to remedy defects the buyer wishes to assert. In the event of complaints, the service provider shall bear all costs associated with the purchase, including the costs of return transport.